Prep and packing
We take the upmost care when packaging your print and will check for quality and damage before posting. We post our prints in postage tubes, which keeps them protected during transit. We only roll and pack the print the day it’s posted to reduce the time it’s rolled up. Don’t worry if it curls when you receive it, it’ll still easily fit in a frame or change back to flat state.
Where we ship to
We are based in England, but also ship to Europe and the rest of the world. Unfortunately the cost of posting overseas is higher than we’d like due to the size of the tubes we pack them in, but we charge a single flat fee regardless of how many posters you order.
If we don’t currently ship to you, or you have problems during checkout, please let us know and we’ll see what we can do to expand our shipping destinations.
Haven’t received it yet?
If you don’t receive your order within 14 days off a postage email from us, then it’s likely it’s lost in the post. In this situation you should contact us letting us know, then we’ll see what we can do to re-send or find out where it is!
Our postage times can be over a week from purchase date, so please be aware of this before emailing.
Tax & Custom charges
When sending prints to addresses outside of europe we must declare the item’s value on the postage packaging. You are responsible to pay any local tax rates and charges which may be applicable.
I’m afraid we can’t offer refunds or returns. Once the item has been sent it’s in the hands of the postal services, so we can’t be held liable for any damage during transit. True Colours is a small operation done as a hobby, so we can’t afford to offer returns out of our control.